With the economy being what it is, it was great to run across some good news in a back issue of American Printer: Action Printing, a Kodak customer, was elected to the NAPL's Management Plus Hall of Fame.

Action Printing's President, Gregg Davies, credits their success to one single business philosophy — excellence — in employee relations, print quality and service. They empower employees and pull out all of the stops to meet and understand the needs of their clients. But that's only two-thirds of the secret.

"Maintaining a high-level, consultative relationship with our clients and providing consistent quality requires not only a highly trained staff and innovative management, but the ability to move forward with advancing technology," says Davies. "As an example, Action Printing was the first printer in the United States to digitally link its customer service department to its high-speed saddle stitchers, replacing time-consuming hand adjustments with CSR-generated instructions."

The digital link Davies mentioned is actually KODAK UPFRONT Production Planning Software. Using UPFRONT's job building wizard, the CSRs at Action Printing digitally create their folding dummies, plan their jobs, and then export JDF data to automate the setup of their bindery equipment. Adjustments to set fold, cuts and more are no longer manually done. This automation has reduced setup times from 65 to 24 minutes. And wasted plates have declined from 3% to 1.4%. For this achievement, Action Printing received the CIPPI award for best cost/benefit realization from automation. You can read the more on about this story here.

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